Common questions
How do I reset my password?
Choose Forgot password on the sign in screen and follow the link sent to your registered email address.
How do I delete my account and my data?
Email support@ganinfertilityservices.com from your registered address. We will confirm deletion within 30 days, subject to the recordkeeping requirements of the clinic providing your care.
Is my information shared with anyone?
Only with the clinic providing your care and with service providers who maintain our systems. See the privacy policy.
The app is not working correctly. What should I send you?
Email your device model, operating system version, app version, and a description of what happened. Screenshots help.
I have a question about my treatment. Can you answer it?
No. We build the software, we do not provide care. Clinical questions go to your treating clinic.
Reporting a security issue
If you believe you have found a vulnerability, write to support@ganinfertilityservices.com. Please do not disclose it publicly until we have had a chance to respond.